Magnum provides complete value added services including warehousing, customization of POS terminal/pin-pad devices and repair & service of field-returned devices with highest quality standards in fully secured environment.

Customization of POS System

Magnum maintains 6 production lines to APCA standards and approved by the banks to customize POS terminal. Magnum has the capacity to handle 10,000 devices per month (Upgradable to 20,000/month). The customization process usually includes:

  • Loading bank security keys through KMIS procedure with the help of secure IT infrastructure
  • Loading and setting up bank specific application
  • Modifying pin-pad facial, adding lenses and labels with bank logos
  • Adding serial number labels and other tracking labels as per bank requirements
  • Adding accessories - load cables, power supplies, connectors, stands etc
  • Individual packing of terminal and accessories as per the spec

 Magnum customize POS devices for most of the banks including CBA, ANZ, Westpac, St. George, and other merchants.

Repair & Service Facility

Magnum maintains two facilities in Sydney (Warriewood & Seven Hills) to carry out repair and services of electronic devices including POS systems. The facilities are equipped with:

  • State of the art soldering, de-soldering and fault diagnostic equipment    
  • Antistatic environment
  • Trained and qualified technicians
  • Managed by experienced managers and supervisors
  • Documentation of repair procedure/manual and work instructions
  • Effective quality assurance system 
  • In-house developed software system to track the history of all repaired devices and generates report on different faults & SLAs 

Repair & Service Activities

  •  Log-in/log-out into the system
  • Running test software and fault diagnosis
  • Carry out the required repairs - electrical and mechanical
  • Replacement of parts
  • Full refurbishment of POS machines 
  • Component level repair of the electronic boards
  • Maintain inventory of spare parts 
  • Follow the service level agreement such as 
    • 10 days turnaround
    • Zero dead on arrival
    • Zero packing issues
    • Customer communication on agreed levels and many more

Bounded Warehousing & Distribution Hub

Magnum offers warehousing and logistics services to its customers including operations of distribution hub from bounded/duty-free facilities. Magnum maintains warehousing in Sydney and Johor Bahru. The services offered includes:

  • Handling goods by Ocean, Air and Road transportation
  • Follow up with freight forwarders and organize custom clearance
  • Receive, unload, carry out the counting and other incoming quality check and report to the OEM
  • Stacking pallets and entering shipment details into the system
  • Receiving and executing dispatch orders on behalf of OEM
  • Communication with OEM with all issues of incoming and outgoing deliveries
  • Carry out periodic stock verification and reporting to OEM
  • Attending to OEM officials/auditors for stock verification activities
  • Maintain tracking databases for all stock movements

One Stop Solution